Last updated: 2 October 2026 Who we are: Convoix is a software service operated by Mohammad Jassim, an Intelaq sole establishment licensed in Dubai, UAE. Contact: privacy@convoix.co.
This policy explains what we do with personal data. It covers (1) visitors to convoix.co, (2) staff of brokerages that use the Convoix app, and (3) people who message a brokerage’s WhatsApp number that is handled by Convoix.
We do not use cookies, analytics, advertising pixels or session-recording tools. Fonts and scripts are served from our own site, so no third party sees your visit. If you contact us through the site or WhatsApp, we keep your message to reply to you.
Your brokerage creates your account. We hold your name, email, role and a hashed password (we cannot see your password), plus a record of your activity in the app (for example which enquiries you updated) so your brokerage has an audit trail. We keep this for as long as your brokerage is a client and delete it within 30 days after they leave, unless they ask us to delete it sooner.
The brokerage you messaged is responsible for your data (the “controller”); Convoix processes it on their behalf. What is stored: your phone number, the name shown on your WhatsApp profile or that you tell us, your messages, and details you share about what you are looking for (area, budget, timing). What it is used for: replying to you (an AI assistant may reply first and will say so if you ask), helping the brokerage’s agents follow up, and booking viewings you agree to. We do not sell your data, use it for advertising, or use it to train AI models.
Your messages are sent to Anthropic’s AI service to generate replies and summaries, under commercial terms that prohibit training on your data. They are transported by Meta (WhatsApp) under WhatsApp’s own privacy policy. Data is stored on Railway infrastructure in the United States.
To access, correct or delete your data, or to stop receiving messages, contact the brokerage directly, or reply STOP to the WhatsApp conversation. You can also email privacy@convoix.co and we will pass your request to the brokerage and assist them.
We process data to perform our contract with the brokerage and in its legitimate interest of responding to enquiries. Lead data is kept while the brokerage is a client and deleted within 30 days after the contract ends (backups expire within a further 14 days).
HTTPS everywhere, hashed passwords, rate-limited login, one isolated instance per brokerage, daily backups. If a breach affects your data we will tell the brokerage within 72 hours so they can inform you.
Our hosting and AI providers are in the United States. We rely on our contracts with them and the brokerage’s consent in its agreement with us, in line with UAE PDPL requirements for transfers.
Convoix is a business tool and is not directed at anyone under 18.
We will post updates here and tell client brokerages by email at least 14 days before material changes.
Email privacy@convoix.co. You may also complain to the UAE Data Office.